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Community Highlights: Meet Chelsea Whitacre of Poop 911 St. Louis

Today we’d like to introduce you to Chelsea Whitacre.

Hi Chelsea, it’s an honor to have you on the platform. Thanks for taking the time to share your story with us – to start maybe you can share some of your backstory with our readers?
I would have to say my whole journey started in 2014 when I truly discovered my love and passion for dogs. I was at a really low point in my life just in every aspect and then I got this job as a day care attendant at a dog day care in St. Louis city. Honestly at first it was just a job to get by but it ended up being a turning point in my life. I remember being at the day care ALL THE TIME just because no matter what I had going on in my personal life the dogs were genuinely happy to see me.

Eventually, I moved on to a retail/printing job as a means to try and build something on a professional level in my life. I ended up staying there for about 3 years moving up the ladder but I was still not satisfied doing it the rest of my life. I bounced around to a couple of jobs after that, still nothing was filling that void of satisfaction. I was also at work all the time which left little time for my two kids. While looking on Indeed one day I saw an ad for a service technician for a local dog poop clean up company Poop 911.

The ad was clear as day stating my job would consist of scooping and disposing of dog poop out of residential and commercial properties. Truly I thought to myself there was no way that I could actually make money doing this but of course, was curious so I submitted my application. I heard back from the owner fairly quickly, had a brief phone interview which concluded in plans to meet in person for an interview/ride along.

When I went for the interview I immediately knew that this was something that I could do and actually enjoy my job. It was a very welcome change for my life being able to see dogs everyday, work outside, and meet some pretty great clients. After a year of working for the previous owner Rachel, she offered me to purchase her St. Louis clients while she expanded out the St. Charles County area. I happily agreed in November of 2020 and here I am owner of Poop 911 St. Louis.

My fiancé, myself, and my two other technicians are happy to be a part of the growing businesses in St. Louis. It’s a crazy and amazing feeling to see everyone around you support your business. I have friends who wanted my new t-shirts when I had them made just to show support and give a shoutout online, all of my family even in different states will share my posts just in case some in stl is on their timeline, and my kids even tell their friends parents about what the business does. It’s still all new and exciting but I cant wait to see what the future holds.

Can you talk to us a bit about the challenges and lessons you’ve learned along the way. Looking back would you say it’s been easy or smooth in retrospect?
As cliche as it sounds nothing worth having comes easy and this is no exception. I am a first time business owner and am grateful to have a fiancé that put his career on pause to help me get this business going. Him and I took on all of the clients ourselves for the first few months and boom the business started to expand. I reached out to my close family and got my brother’s help for a bit and then his wife who is currently a technician joined us as well. By this time the business is just increasing and we are at about 400 clients but no more family to ask and hiring sites just did not do the trick. I hated to let down people but in December of 2021, I decided I had to put the sign ups for new service on hold and focus on getting some staff added to our team to be able to keep up with the current demand. From about October 2021-January 2022, we were working M-F non stop to do our best to keep up with everyone that was on the route. Finally the middle of January we placed a new ad and got the help we truly needed so I am happy to announce we are taking new clients again!

Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
Poop 911 St. Louis specializes in removing the dog waste from your yard! Unlike other animals, waste dog poop is actually toxic to your yard and so it must be disposed of instead of letting it disintegrate in your yard. Poop 911 is a franchise and was originally founded over 15 years ago in Texas with the name of Hounds Mounds. Poop 911 St. Louis is not the only dog waste clean up service in St. Louis but I do think our customer service definitely sets us apart. The emails, texts, google reviews, Facebook posts, and all of the other forms of gratitude from our clients show me that we’re doing something right. From the people who sign up because their family has us and told them to try it or the people who see my wrapped Corolla around town and sign up it’s just amazing how fast we’re growing. We love our city and St. Louis has been nothing but amazing to Poop 911 St. Louis so far we can’t wait to see what the future holds.

Can you tell us more about what you were like growing up?
Growing up I definitely marched to the beat of my own drum and wanted to be my own person from a young age. A great family is something I have to say I had growing up; my mom, step dad, and siblings we were really close. I do believe that is one of the reasons that I want to succeed is to always make them proud. I always loved singing so if you see me out driving the company car I will most likely be singing away to whatever is playing. I grew up here locally since I was in the 3rd grade so Ive always had the love for this city as well. Growing up I always had dogs so the love for dogs has been in my life for the past 31 years too! I had my kids while I was still in my teens so I had to grow up pretty fast. Being their mom and seeing them proud of what Im doing is one of the best feelings to owning my business.

Contact Info:

  • Email: stl@poop911.com
  • Website: poop911.com
  • Instagram: @poop911stlouis
  • Facebook: @poop911stlouis

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1 Comment

  1. Carolyn Patton

    March 9, 2022 at 8:49 pm

    Congratulations to you Tyson and the kids.

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