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Hidden Gems: Meet Colleen Thompson of Colleen’s Cookies

Today we’d like to introduce you to Colleen Thompson.

Hi Colleen, we’re thrilled to have a chance to learn your story today. So, before we get into specifics, maybe you can briefly walk us through how you got to where you are today?
My passion for the culinary arts began during my childhood years. Just as many young aspiring kids, I found a passion at an early age learning first-hand in the kitchen from family. Through restaurant experience, culinary education, and love for entertaining, I started Colleen’s and to this day, my lifelong love for cooking and baking never has never been stronger.

How did it all start? I was asked to create 200 decorated cookies for a charitable event. I did. Guests loved them and people wanted to buy cookies! It was that simple. The company grew from a small operation to a retail bakery to a cafe.

Although I started the business, I also credit success to current and past staff who have made an impact for the company. We love having a strong community within the company, as well as being a part of the St Louis community. The staff takes pride in serving our loyal and new guests top-quality coffee, breakfast, lunch, and sweets made from scratch daily with the freshest ingredients available.

We all face challenges, but looking back would you describe it as a relatively smooth road?
Smooth road? Definitely not. Although I had grown up in the foodservice industry and knew my way around a kitchen, my naiveté provided me with a whole new learning curve on the business side. The food side was easier for me to navigate than the business side and I focused more where I was comfortable, I quickly realized the importance of both.

A very detailed business plan is imperative and staffing, with those whose strengths cover my weaknesses, may have provided less stress in the beginning.

We’ve been impressed with Colleen’s Cookies LLC, but for folks who might not be as familiar, what can you share with them about what you do and what sets you apart from others?
Colleen’s is a favorite neighborhood cafe serving coffee, breakfast, lunch, and sweets.

Our house specialty is custom decorated cookies, and our team of artists can create just about anything you can dream up.

We make every occasion special.

The team we have is amazing!

Aside from a creative and fun working environment, we also strive to provide a memorable experience for all of our guests. Each one of our staff takes great pride whether it’s providing exceptional customer service or creating delicious, scratch-made offerings that fill your tastebuds with delight.

What makes you happy?
What makes me happy? When I’m on the floor.

I welcome meeting new guests but I do enjoy chatting with our regular guests that have continuously supported us over the years. They have chosen us to have been a part of their lives, that means so much to me.

Over the ten years, Colleen’s has been a part of so many special events from authors whom we kept caffeinated, many meetings of the minds, private after-hour gatherings, and the joy of being a part of growing families. I love sharing – one of “our” families were single, married, and now have three children. We shared sampling of a new scone flavor as she was walking during labor, and this was shared on social media at the announcement of her daughter! They are the best scones!!!!

We are so blessed to be a part of their lives and the entire community!

Contact Info:

  • Email: customerservice@colleenscookies.com
  • Website: https://www.colleenscookies.com
  • Instagram: colleens_stl
  • Facebook: colleens.stl
  • Twitter: colleens_stl

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