Today we’d like to introduce you to Ashley Bond.
Ashley, we appreciate you taking the time to share your story with us today. Where does your story begin?
If you would have told me five years ago that I would have been running my own remote dental billing company, I would have never believed you! But how did I get here?
I started working for my father’s dental practice here in St. Louis, Stanford Dental, in 2009. I had no dental knowledge and one day in college my dad told me I needed to get a job and it was going to be at his office. To say I was excited would be a stretch. However, I jumped right in and eventually worked my way up to the office manager of his office. If you think this was an easy task due to me being the dentist’s daughter, let me tell you it was not. My father will proudly acknowledge that out of all his employees, he was always the hardest on his own children, and he had a lot of us working for him. In 2015, I had my second daughter and decided it was time for me to stay at home. Over the next four years, my dad went through different employees in the front office. We lost some great ones and not-so-great ones. However, it became a clear pattern that after each turnover, I would have to re-enter the office and either fix a ton of billing issues or help retrain the team on our systems.
This all came to a head when my father, Dr. Stanford, feared the worst, that he was being embezzled. Adjustments on patients’ accounts just did not add up. Fortunately, when looking deeper into the issue, that employee at the time did not return to work. Our billing transferred over to our newest employee and life seemed good again. It was not until this new employee was gone from the office for a week, that we realized insurance payments were being cashed by the doctor but not posted into the patient’s account. It was an accounting nightmare! My dad made the decision right then and there to outsource his dental billing back to me from home. I was able to fix all the billing errors from the past and gave him the peace of mind to finally trust his billing was being done correctly again.
That is how Bond Dental Billing began. It started with a desire to give peace to my father, that his billing was being done the right way, and it evolved to helping dental offices all around the country with the same. I now work with dental offices from Maine to California and have an entire team behind me. It’s been a wild but rewarding ride!
Would you say it’s been a smooth road, and if not, what are some of the biggest challenges you’ve faced along the way?
Being a solo business owner is not an easy road. Everything is on your shoulders in the beginning when you don’t have to cash flow to outsource. That pressure was especially the most difficult. I am the mother of four small children (now ages 11,6,5,2) and I started this business 8 months after having my fourth child. That was hard to manage it all. It was a lot of long hours and troubleshooting on my own which can be a lonely road. I still wear many hats, but as we have grown it is neat to have the ability to spread the workload and rely on others that have expertise in a certain space. Gathering the right team around you and perseverance is extremely important.
Alright, so let’s switch gears a bit and talk business. What should we know?
Ashley Bond, owner of Bond Dental Billing found a passion for dental billing in 2010 at her Father’s practice in St. Louis. While leading a practice as office manager, she discovered a need for dental training and billing. In her tenure as office manager, she gained well-rounded experience as treatment coordinator, office manager, marketing manager, and insurance guru.
She can relate to the overwhelm that accompanies an endless to-do list in the dental office and has provided an ideal solution in Bond Dental Billing, a remote dental outsourcing company. We specialize in insurance billing and patient a/r. Our core values are: Do the Right Thing, Others-Focused, Go the Extra Mile, and Encourage Balance.
How can people work with you, collaborate with you, or support you?
If you are a dental owner and need help with your billing, please reach out me at Ashley.bond@bonddentalbilling.com or go to our website www.bonddentalbilling.com.
If you are in the dental field and are looking to work remotely, please contact us to join our team! We love our team!
I love our city and supporting local! I would love to be able to assist any dental offices or dental team members in our area, as well as, support any other small business owners in the dental industry and beyond.
Contact Info:
- Email: ashley.bond@bonddentalbilling.com
- Website: www.bonddentalbilling.com
- Instagram: instagram.com/bonddentalbilling
- Facebook: Facebook.com/bonddentalbilling
Image Credits
Karen Smith Photography
